Last updated 12 May, 2025
This policy is part of our Terms of Service and outlines how clinics are ranked on our platform.
Our goal is to make it easier for you to find trusted medical centers. To do this, we've developed a dynamic, automated ranking system designed to present the most objective and relevant clinic information possible.
How Our Ranking System Works
Clinics are ranked based on a point-scoring algorithm that takes into account several key factors. The system updates weekly, pulling fresh data from clinics daily to ensure rankings remain accurate and current.
The ranking is also personalized to reflect user preferences — including location. This means that users in countries like the U.S., Russia, or Kazakhstan may see different clinic listings, tailored to regional interests and availability.
Additionally, some clinics may choose to appear at the top of certain listings through paid promotion. These listings are clearly marked as “Promoted” to maintain transparency.
What Influences a Clinic’s Ranking?
Several key criteria determine a clinic’s position in our rankings:
1. Number of TrustedStemCells Patients by Medical Need
We track how many patients choose each clinic for a specific condition or procedure. This helps highlight which clinics are frequently trusted for particular treatments.
2. Patient Ratings and Reviews
Each clinic’s average rating, based on real feedback from TrustedStemCells users, plays a major role. This reflects both the quality of care and the overall patient experience.
3. Availability of Up-to-Date Treatment Programs and Pricing
Clinics that provide transparent, current details about their services and costs allow users to make better-informed decisions — and are scored accordingly.
4. Response Time to Patient Inquiries
Quick responses matter, especially in time-sensitive situations. Our algorithm favors clinics that reply promptly to patient requests.
5. Completeness of Clinic Profile
Clinics that share comprehensive information — including their specializations, services, achievements, certifications, and patient statistics — help users better compare options. A fully detailed profile contributes positively to a clinic’s ranking.
Our ranking system is designed to ensure fairness, accuracy, and user trust. We’re constantly refining our approach to help patients connect with the best medical care for their individual needs.